FAULTY FREEZER DESIGN - KNOWN FLAW BUT NEVER ADDRESSED
Debbadoo
2/4/2025
DO NOT BUY THIS MODEL FREEZER. I see now why frigidaire offered us a rebate on replacing our current unit, with these reviews on the manufacturing flaw with the water to the ice maker nobody would buy now. Ours was purchased in the spring of 2022, we got two seasons of use out of the ice maker before it stopped working and water started leaking out of the front left corner of the freezer unit. I say two seasons as the home is seasonal. So the last time it worked was October of 2023. Upon returning in the Spring of 2024, ice maker no longer worked and water was leaking. Water was shut off, as was ice maker as there was family health problems and no time to deal with the ice maker/water situation upon returning. Our daughter dealt with the issue in November of 2024 by calling the appliance company we purchased it from to see if they could come out and look at it, They came out 3 times , tried different parts and then talked to a tech directly at frigidaire who informed them that not fixable, and that the part that is causing the problem is built right into the mold of the unit. It sure does seem like frigidaire was well aware of this issue but has made no attempt to make things right or correct the way the unit is made. All they can say is its past the two year warranty . And honestly we were right on the bubble of the two year warranty when it went bad but family circumstances did not allow us to address the issue with our appliance company until this past November. An almost $4,000 purchase in 2022 and all they can say is its out of warranty and not fixable. So now we have a freezer and matching fridge that has no water on the fridge side and no ice on the freezer side, that cost that kind of money is only 3 years old. So after a file number was created by the appliance company, and details sent as to what was tried with photos,and three calls on our part to frigidaire customer service , they were willing to give a rebate on a new purchase of this same flawed product! That email and rebate was supposed to arrive within 48 hours, I have yet to see it in my emails. Very professional, not.
Originally posted on frigidaire.com
No, I do not recommend this product
tgrahl
2/2/2025
It has a beautiful built-in appearance and a large space inside. However, the door shelving units are too narrow, and an additional glass shelf for the interior would help improve usability.
Originally posted on frigidaire.com
Yes, I recommend this product
don't buy it !!
LisaSchoon
1/29/2025
I bought my house new in oct. of 2021. the refrigerator/ freezer was already here. I have had 3 new refrigerators and the freezer compressor replaced twice. Frigidaire has sent a repairman to my home 22 times since dec. 2021.
Originally posted on frigidaire.com
No, I do not recommend this product
Recent purchase and we are happy!!
JoshJ
1/28/2025
This is a great freezer with plenty of good storage. Runs well and runs quietly.
Originally posted on frigidaire.com
Yes, I recommend this product
Great fridge
Brbfire
1/27/2025
We had a previous model, but got flooded so ordered a new one. Love the upgrades and improvements!
Originally posted on frigidaire.com
Yes, I recommend this product
1/25/2025
Originally posted on frigidaire.com
Yes, I recommend this product
Lots of freezer space right in the kitchen
Love all the room
1/23/2025
Our builder selected this freezer. It™™s a nice freezer to have in the kitchen
Originally posted on frigidaire.com
Yes, I recommend this product
Fabulous Freezer
Bobby Breaux
1/23/2025
Freezer is only a couple months old so far the entire family loves it. It is paired with a Frigidaire Refrigerator
Originally posted on frigidaire.com
Yes, I recommend this product
Works well
Br00klyn
1/22/2025
Performs as expected Easy to install Looks sharp
Originally posted on frigidaire.com
Yes, I recommend this product
Mike1017
1/21/2025
The new look inside with the stainless steel is awesome.
Originally posted on frigidaire.com
Yes, I recommend this product
1/21/2025
Originally posted on frigidaire.com
Yes, I recommend this product
Great product
Tomran
1/18/2025
Had the earlier model in our old house just had to get them agin when we moved
Originally posted on frigidaire.com
Yes, I recommend this product
Excellent
Home133
1/13/2025
This is 2nd time I have purchased these. Love the look, the quality.
Originally posted on frigidaire.com
Yes, I recommend this product
Replacement of Freezer
Aqualover
1/9/2025
Replaced my previous professional model with the new freezer after 9 years , great set up, like the new position of the ice maker.
Originally posted on frigidaire.com
Yes, I recommend this product
Total Lack of Quality
Hondo123
1/9/2025
We purchased this unit less than 4 years ago and it already has a refrigerant leak. Unfortunately, the cost to repair the unit (1200-1500) is close to the replacement cost. Electrolux/Frigidaire raised the prices of these units around 2020 has done nothing to improve the quality. They are disposable $6k units. After talking to customer service they were able to give me access to the ™friends and family™ discount site. The replacement cost was just over $1900 with the discount. Not happy.
Originally posted on frigidaire.com
No, I do not recommend this product
1/9/2025
Originally posted on frigidaire.com
Yes, I recommend this product
1/6/2025
Originally posted on frigidaire.com
Yes, I recommend this product
Leaking Ice Maker--among many...
Talltexan
1/5/2025
Model #FPFU19F8W2. After reading many reviews, I am also having issues with water leaking between the insulation (foam) and the metal outer plate. The leak does not fall into the drip pan below and has spread over out kitchen floor on three ocassions after drying, testing, drying and testing again. I contacted Customer Service as directed and was "brushed off' both times and simply given a local repair service with an offer from Frigidaire of some $550 for a flat rate repair--with no guarantee to solve the problem other than a potential refund if the problem wasn't solved. Based on the reviews I see here, the problem is not repairable NOR does Fridgidaire acknowledge there is a consistent promblem or address the flaw (which is obviously a quality issue or some kind of built-in obsolesence. I sell laboratrory-grade freezers and there is always a fix or identified problem from the manufacturer and a way to resolve the failures. At some $4000+ for a replacement, this is not a viable path to customer satisfaction for Electrolux/Fridigidaire. So, I am requestine a replacement or an answer of how to repair and prevent a recurring issue. What say you, Fridigidaire?
Originally posted on frigidaire.com
No, I do not recommend this product
Clean and efficient
Krismc08
1/3/2025
We have had this freezer for a few weeks and love it! Ample space inside and the two trays of ice is a big plus! The soft freeze drawer is my favorite feature. A must have!
Originally posted on frigidaire.com
Yes, I recommend this product
Just what I hope for
LizzieBr
1/3/2025
Not only does the freezer look great it has great space and is so easy to see everything in it. Couldn't be happier.
Originally posted on frigidaire.com
Yes, I recommend this product
So far so good!!!
one monkee shine
1/3/2025
I chose Frigidaire because it fit my space the closest after my sub zero freezer and refrigerator died. I™™m hoping it lasts as long as my sub zeros did.
Originally posted on frigidaire.com
Yes, I recommend this product
1/3/2025
Originally posted on frigidaire.com
Yes, I recommend this product
DanSD
1/2/2025
Predicated the clean look, the lighting, the size and the value.
Originally posted on frigidaire.com
Yes, I recommend this product
Subzero competitor
SDL17
1/2/2025
I feel old when saying this, but this Frigidaire side by side is sick! Everyone's first words are "omg that fridge is huge!" I'm obsessed. Totally updates the look of my kitchen. Only reason I gave a 4 start is because after only a few days, it started making a horror grinding sound. Luckily, I was able to fix it myself. It was the trim piece along the bottom hitting the door. But did take several adjustments before it would finally stop coming back.
Originally posted on frigidaire.com
Yes, I recommend this product
Frigidaire twins
Cole3986
12/31/2024
Purchases the Frigidaire twins freezer and refrigerator side by side, the 79™ trim kit as well as the pairing kit. I found all of it easy to install and it fit my 64™ wide x 79™ tall rough opening perfectly! It looks really nice installed and compliments our kitchen nicely.
Originally posted on frigidaire.com
Yes, I recommend this product
12/31/2024
Originally posted on frigidaire.com
Yes, I recommend this product
Great freezer
J_ada
12/30/2024
Works great, looks nice, love the interior lights
Originally posted on frigidaire.com
Yes, I recommend this product
Love it!
sgill91
12/29/2024
Great appliance, looks beautiful
Originally posted on frigidaire.com
Yes, I recommend this product
I now have a Fabulous Frigidaire Filled home!
9580
12/24/2024
Freezer is not the only new appliance but it™™s amazing!! So huge ans so easy to organize! I recently built a new home™¦I filled with all Frigidaire products. They are beautiful and sleek and amazing products. I have a new tower, gas cooktop, column fridge and freezer, dishwasher and more. i purchased these products and recommend them o all it friends and family. Makes my home so efficient and I only need one refrigerator with this newer almost 60 inch spread of freezer and fridge!! Amazing deal!
Originally posted on frigidaire.com
Yes, I recommend this product
Nonamesleft
12/23/2024
Both of our appliances arrived safely and look great as expected!
Originally posted on frigidaire.com
Yes, I recommend this product
Lasted less than three years
Freezer pro
12/22/2024
This is the second Frigidaire Pro Freezer I™™ve purchased in less than three years from Metro Building Supply in Wichita, KS. The compressor went out on my first Frigidaire Pro Freezer and my repairman was unable to find a new or comparable compressor to replace it. I had to buy another Freezer Pro, $2599.00, to match my refrigerator, because a $300 compressor part couldn™™t be found. The freezer was still under warranty. I wouldn™™t have chosen to purchase another Frigidaire given this situation, but I didn™™t want to tear up my newly renovated kitchen to create a space for another brand. Shouldn't an expensive freezer last longer than three years? Diane Kriwiel 14331 E Tipperary CircleWichita, KS 67230
Originally posted on frigidaire.com
No, I do not recommend this product
Love the design!
Bazart
12/22/2024
Very thoughtful layout. I would recommend this option to anyone looking for high value in a side-by-side counter-depth appliance. Combined with the refrigerator, everything is visible, accessible, and handy. Inventory before shopping is a breeze!
Originally posted on frigidaire.com
Yes, I recommend this product
Poor Quality
GJP23
12/21/2024
I have had this 'professional' freezer for only 3 years and the ice maker stopped working. Had to pay over $400 to get that fixed. Will never buy this brand again! I have had problems with my double wall oven, microwave, freezer and refrigerator within a 3 year period.
Originally posted on frigidaire.com
No, I do not recommend this product
Awesome product.
12/18/2024
Originally posted on frigidaire.com
Yes, I recommend this product
Greatness in the Form of a Freezer!
Bodhizattva
12/10/2024
Frigidare, a name to remember a brand to trust. Be it known, this is the second freezer I purchased in the last 3 years. Not only did I buy a Frigidare, but I bought the Professional model. The stylish and very eye catching brand captured the attention of all my visitors who entered the gourmet kitchen. You cannot help but to be captured of the stunning beauty of the stainless steel, especially when the lights are on. The picturesque beauty is something right out of a Star Wars movie. The only thing missing is, Darth Vader pops out the door is opened. The brightness of the light inside the freezer adds a sense of warmness as every corner of the freezer is lit up. Truly a genuine piece of craftsmanship at the most highest level imaginable. I am overall very pleased from a company that everyone knows and a company everyone trust! Thank you very much!
Originally posted on frigidaire.com
Yes, I recommend this product
Love our Fridge and Freezer
Christie Austin
12/10/2024
I love all the space, visibility, and great lighting in our fridge/freezer set. It™™s beautiful and easy to clean too. I highly recommend it! The life maker and water dispenser are very well designed too
Originally posted on frigidaire.com
Yes, I recommend this product
12/7/2024
Originally posted on frigidaire.com
Yes, I recommend this product
New freezer works well. Ice cube maker better.
T and D Zam
12/4/2024
Freezer works well. New ice cube maker better than last one we had 17 years. Hopefully this one will last as long. Matches our fridge.
Originally posted on frigidaire.com
Yes, I recommend this product
Love this freezer
Lynda12345
12/4/2024
I had to replace my older model and I love the new features- they moved the ice maker and it makes more room and easier to get the ice
Originally posted on frigidaire.com
Yes, I recommend this product
Unrepairable ice machine leaks and you won't know until your floor is ruined
nickname123123
12/2/2024
Same issue here as many others. Ice machine leak ruined kitchen flooring. Licensed repair sourced through Frigidaire site says it's a design flaw. Invoice says "This is not repairable. The fill tube is foamed into place from manufacturing."
Originally posted on frigidaire.com
No, I do not recommend this product
Fantastic Appliance
Pepperf3
11/29/2024
Very resourceful and functional appliance with an extremely esthetically pleasing presentation. Lots of space and functionality all together.
Originally posted on frigidaire.com
Yes, I recommend this product
11/24/2024
Originally posted on frigidaire.com
Yes, I recommend this product
Overall, Great Package with Matching Refrigerator!
Handyman414
11/20/2024
We purchased this along with the matching refrigerator. The combination looks fantastic. We have a counter-depth refrigerator/freezer in our kitchen with little space. We ordered the 19 Cu. Ft. Freezer and Refrigerator for the bulk purchases and the space. Both units are great. There is a ton of space (that we filled within the first week). The inside looks great, with lots of shelving options for different-sized items. Changeable water/air filters and ample lighting. I highly recommend these if you are searching for more space, organization, and a classy appeal!
Originally posted on frigidaire.com
Yes, I recommend this product
Great for Breakroom
joyous770
11/18/2024
We have been very pleased with this freezer and its matching refrigerator in our office break room, and they have both been a hit with everyone. The internal ice maker is a great feature, producing a nice amount of ice. The spacious shelves provide excellent storage options. We highly recommend this freezer for both kitchens and break rooms.
Originally posted on frigidaire.com
Yes, I recommend this product
Amazing
MEAP
11/17/2024
We upgraded from our older fridge and freezer models to the latest ones, and we couldn™™t be more thrilled. The improvements are impressive across the board™"everything from the sleek, modern design to the enhanced functionality has completely transformed our kitchen experience. The storage is more efficient, the temperature controls are more precise, and the overall aesthetic is stunning. These new models have exceeded our expectations in every way, and we™™re absolutely obsessed!
Originally posted on frigidaire.com
Yes, I recommend this product
11/14/2024
Originally posted on frigidaire.com
Yes, I recommend this product
I do not recommend you buy this freezer the icemaker line freezes up and Frigidaire has no solution to fix it the waterlines in the wall of the freezer and it cannot be repaired. Do not purchase this freezer.
Mem2328
11/13/2024
Defective ice maker
Originally posted on frigidaire.com
No, I do not recommend this product
Icemaker in my professional model freezer stopped working. it seems Frigidaire does not have an answer. Neither does the service Man to repair it. Do not purchase this model.
11/12/2024
Originally posted on frigidaire.com
No, I do not recommend this product
My Frigidaire Freezer
JSHANN
11/12/2024
Love the sleek look and the fit with the Fridg. Looks like a massive clean built in unit
Originally posted on frigidaire.com
Yes, I recommend this product
Great freezer
Live Wire
11/11/2024
I really like this freezer; it has tons of room, and nothing gets left in the back to freezer burn because you forgot you had it in the freezer. Great product!
Originally posted on frigidaire.com
Yes, I recommend this product